University of Minnesota
Check & Connect Student Engagement Intervention | Institute on Community Integration
http://checkandconnect.umn.edu
checkandconnect@umn.edu
Institute on Community Integration CEHD

Photo of mentor with student, representing Check & Connect Student Engagement Intervention.

Frequently Asked Questions About the C&C App

Purchasing

Is there a trial version I can use to see if the C&C App meets our needs?
No, there is not a trial version, however you can request a free consultation and demo to help determine if the web-based app will meet your site’s needs. Go to Ask a Question About the C&C App to request a live demo.

How long does my subscription last and when does it begin?
Each site’s subscription license is good for 365 days from the date of purchase. Subscriptions are renewed annually to maintain continuity. The person who purchased your site license(s) is notified several weeks prior to the specific annual renewal date with a reminder of the need to renew.

Can we use the C&C App on multiple devices for one site without an additional charge?
Yes, each annual subscription license is available to unlimited users (administrators and mentors) on unlimited devices at one school or site.

Is there a package for community-based organizations who have mentors working with students from multiple schools?
Community-based sites that hire mentors who then work in multiple schools can purchase one license for each physical location of the community-based organization itself, however they must make this request prior to purchasing at Ask a Question About the C&C App. With this arrangement, community-based sites can connect multiple schools to one community location with no additional charge.

What are the payment options?
Organizations can purchase annual site licenses using a credit card or purchase order.

Can I access the C&C App right away as soon as I place the order?
If you pay by credit card, you will receive an email with the access information immediately upon placing your order. When paying with a purchase order (PO), you receive this email containing the access link within 3 business days upon receiving your a copy of your PO (you may fax, email, or mail your PO, however the preferred method is to upload a copy of your PO when making the purchase to help expedite the process).

Which devices and browsers can I use to access the C&C App?
The app can be accessed with an Internet connection (required) on tablets with a resolution of 1024 x 768 and above and computers. Although you can access the app using a mobile phone to view data, the interface is not optimized for data entry. Chrome and Safari browsers are supported on both tablets and computers; Firefox and Internet Explorer (version 11 or higher) are also supported on computers.

Program Administration

Do I need to be implementing Check & Connect in order to use the C&C App?
Yes, the C&C App is for schools or sites implementing the Check & Connect student engagement intervention, however it's never too late to begin! Learn more About Check & Connect and how to obtain Training and Consultation.

Why would I use the C&C App over the C&C monitoring form?
The C&C App offers some exciting new features to aid in fidelity of implementation. For instance, administrators can customize intervention fields, create course types with credit requirements (to better track course performance), monitor frequency of “check” data entries and “connect” interventions among mentors, and generate on-demand reports using demographic filters to view overall progress of C&C students. Mentors have data validation and alert notification tools to aid in entering data accurately and in a timely fashion, as well as data graphics they can use when illustrating progress with students and their families and when deciding appropriate interventions.

How do you secure and protect data privacy on the C&C App?
Data are stored on secured servers and in compliance with FERPA and all relevant data security regulations. See Check & Connect Terms of Service and Privacy Policy for more information on data storage and privacy.

Can I upload student data to the C&C App from our own student information system?
No, there is currently no means for the C&C App to link or synchronize with each school’s student information system. A feature for uploading data is on our product road map for future development.

If we start using the C&C App mid-year, can we enter data from earlier in the school year?
Yes, the app allows mentors to backfill data.

Can we access the student C&C data across multiple sites or schools?
Yes, there are multiple access levels available. The person setting up your sites can assign the appropriate access level for each administrator. For instance, an administrator can be assigned to access data from just their school or from an entire district. Note that mentors can only access their students’ data.

What information can administrators and mentors access?
Administrators can view all entered data of their mentors, including student “check” and “connect” data. Mentors can only view entered data of their assigned students.

What if I have a coordinator who is also a mentor?
Administrators may add a user who has both a coordinator and mentor role.

Can there be more than one administrator at a site?
Yes, you may designate multiple administrators (or coordinators) for one site, however a main administrator must be designated for each site.

How many classes can each student have? Is there a minimum number needed?
There is not a limit to the number of courses that can be listed for each student. Also, there is no requirement for a student to have any courses at all. Elementary level students will typically not have any courses listed, as mentors do not typically track weekly course data for elementary students.

What happens if one of our students transfers to a different school?
If a student transfers to a new school within your district, the program administrator (aka coordinator) can assign the student to a new school (and a new mentor) within the C&C App. However, the new school will need to be included in your annual site license subscription.

Reporting

What reporting features are available to administrators?
Administrators can generate visual, on-demand reports illustrating aggregate and individual student progress over time. Aggregate reports can include attendance incidences, behavior incidences, and number of students with high risk indicators (attendance, behavior, and course performance). Reports can be filtered by demographic as well as date range.

What reporting features are available to mentors?
Mentors can view progress of an individual student over time with regard to their attendance, behavior, and course performance. Mentors can show students and family members the student’s progress charts on their tablet or computer when meeting with them, however family members and students do not access the App directly.

Can administrators and mentors export and print data from the C&C App?
Yes, there is a 30-day caseload summary report for administrators and mentors to download and print (Excel spreadsheet).

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